Privacy Policy

Last updated: 15/01/26

1. Introduction

This Privacy Policy explains how Helen Innes Virtual Assistant (“I”, “me”, “my”) collects, uses, and protects your personal information when you visit my website or contact me.

I am committed to protecting your privacy and handling your data in a transparent and secure way, in line with UK data protection laws, including the UK GDPR.

2. Who I am

Business name: Helen Innes Virtual Assistant
Email: hello@heleninnes.co.uk
Website: www.heleninnes.co.uk

For the purposes of data protection law, I am the “data controller” of any personal data you provide.

Data Protection Registration

Helen Innes Virtual Assistant is registered with the Information Commissioner’s Office (ICO) in the UK for data protection purposes.
Registration number: 00012890102

I process personal data in accordance with UK GDPR and the Data Protection Act 2018.

If you have any concerns about how your data is handled, you can contact the ICO at www.ico.org.uk.

3. What information I collect

I may collect and process the following information:

  • Your name

  • Your email address

  • Any information you choose to provide when contacting me

  • Booking details if you book a discovery call or meeting

  • Basic website usage data (such as pages visited)

4. How I collect your information

Your information may be collected when you:

  • Contact me via email

  • Submit a contact form on my website

  • Book a call using my online booking system

  • Use or browse my website (via cookies and analytics)

5. How I use your information

I use your information to:

  • Respond to enquiries

  • Provide and manage my services

  • Arrange and manage discovery calls or meetings

  • Improve my website and services

  • Meet legal or regulatory requirements if necessary

I only use your data where there is a lawful basis to do so, such as your consent or a legitimate business interest.

6. How your data is stored

Your personal data is stored securely and accessed only when necessary.

I may store data using trusted third-party services such as:

  • Microsoft 365 (email, calendar, bookings)

  • Squarespace (website and contact forms)

These providers are GDPR-compliant and take appropriate security measures to protect your data.

7. Sharing your information

I do not sell, rent, or trade your personal data.

Your information will only be shared where necessary to operate my business (for example, with booking or website service providers) or where required by law.

8. Cookies

My website uses cookies and similar technologies to improve your browsing experience and understand how the site is used.

You can manage your cookie preferences using the cookie banner on this website. For more information, please see the cookie settings available on the site.

9. How long I keep your data

I only keep your personal data for as long as necessary to fulfil the purpose it was collected for, or to meet legal or business requirements.

10. Your rights

Under UK data protection law, you have the right to:

  • Access the personal data I hold about you

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to or restrict how your data is processed

  • Withdraw consent at any time

To exercise any of these rights, please contact me at hello@heleninnes.co.uk.

11. Changes to this policy

I may update this Privacy Policy from time to time. Any changes will be posted on this page, with the updated date shown at the top.

12. Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact:

hello@heleninnes.co.uk